How to Redeem:

Mobile/Desktop:

To use your Game Card in Webkinz World:

  1. Log into your Webkinz account. Open the 'Things to Do' menu and go to: Webkinz eStore.

  2. Enter the gift card code into the eStore Points Code field. Select 'Redeem Code' button.

  3. The points will be added to your account and you’ll be able to start shopping right away!

To use your Game Card at the Ganz eStore:

  1. Log into your Ganz eStore account. Click on 'eStore Points' in the Navigation Bar. Scroll down, past the options to buy eStore Points.

  2. Enter the gift card code into the eStore Points Code field. Click the 'Redeem' button.

  3. If you entered the code correctly, the points will be added to your Ganz eStore account and you’ll be able to start shopping right away!

  • Troubleshooting: For technical issues with the redemption of your Game Card, please contact eStore Customer Service team at [email protected].


How to check your balance:

  • Mobile/Desktop:

    1. Log into your Ganz eStore account and your eStore points will be displayed on the top right.

    2. Your current balance will be displayed.


Abridged terms and conditions:

  • eStore Points do not expire. They can be used at any time while your account is active.

  • In Webkinz World you can purchase exclusive premium virtual items and clothing for your Webkinz pets that cannot be purchased any other way. If you enter your code at the Ganz eStore, you can also use your points to purchase Virtual Webkinz Pets, Virtual Charms for the Charm Forest and virtual MAZIN' Hamsters.

  • eStore Points are the currency used to purchase premium virtual items for all Ganz virtual worlds.

  • Not redeemable for:

    • Items purchased through either eStore cannot be traded, sent through KinzPost or sold at the W Shop.

  • Locations:

    • Webkinz Game Cards are redeemed for eStore Points, which can be used at both the Ganz eStore (ganzestore.com) or at the Webkinz WShop within Webkinz World in the U.S.

Merchant Help:

Customer Support:

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GM

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