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How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over 3 years ago

How to Redeem:

  • Mobile/Desktop:

    1. Sign up or log into your Twitch account then click here: https://www.twitch.tv/redeem.

    2. Enter your gift card code and select ‘Redeem.’

    3. Your gift card balance will be applied to your order total.

  • Troubleshooting:

    • Check that the gift card code that you are trying to enter on the redemption page matches the code on your gift card.

    • For your account’s security, site may require 2FA to be enabled on your account before allowing redemption. Therefore, please enable 2FA and try again.

    • You can maintain a maximum Gift Card Balance of $2000 or €2000 in your Twitch Wallet. Therefore, you will not be able to redeem a new gift card code if its redemption will lead to a Gift Card Balance of more than $2000 or €2000.

    • Gift cards in US dollars can currently be redeemed by U.S. residents only and gift cards in euro can be redeemed by residents in these 25 European countries. If there is a mismatch between the gift card currency and your country of residence (I.e. you are based in Germany but have a USD gift card) then you will not be able to redeem the gift card.

    If you have tried the above but are still not able to redeem your gift card then please create a customer support ticket at help.twitch.tv.

How to check your balance:

  • Mobile/Desktop:

    1. Log into your Twitch account and go to the account dropdown menu.

    2. When you’re logged in, you can find your Gift Card Balance, Payment history, and more in Account Dropdown Menu then go to 'Wallet'. If applicable, the spend of a Gift Card Balance will also show on invoices from Twitch (Listed under “Gift Card Balance”).

Abridged terms and conditions:

  • To view your Gift Card Balance, log into your account and go to your account dropdown menu. You must have a valid Twitch account to redeem a Gift Card. Purchases are deducted from your Gift Card Balance. If a purchase exceeds your Gift Card Balance, the remaining amount must be paid with another payment method.

  • Not redeemable for:

    • No portion of your Gift Card Balance may be transferred to another person, Twitch Wallet, or Twitch account. Gift Cards may only be redeemed by persons age 13 and up.

  • Locations:

    • Twitch gift cards in US dollars are currently available for purchase, redemption and use by U.S. residents only.

    • Twitch gift cards in euro are currently available for purchase, redemption and use by residents of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. Please note that once purchased, a EUR denominated gift card can be redeemed by any customer in the countries above.

Merchant Help:

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