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PBteen

How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under the payment section select ‘Apply Gift Cards and Rewards.'

    2. Enter your gift card code and PIN then select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Show your gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code and PIN here then select, 'Check Balance'.

    2. Your current gift card balance will be displayed.

  • In-store:

    1. Present digital gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

Abridged terms and conditions:

  • Locations:

    • Gift cards and eGift cards may be used at stores in the United States, by phone or online with West Elm®, Pottery Barn®, Pottery Barn Kids®, Pottery Barn Teen®, Williams-Sonoma® Williams-Sonoma Home® & Mark and Graham®.

Merchant Help:

Customer Support:

  • Call: +1 (1866)-472-4001

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