How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under payment go to 'Have A Gift Card?' then select, 'Add Card +'.

    2. Enter your gift card number and PIN then select ‘Apply'.

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Show your gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • Mobile/Desktop:

    1. Log into your account and go to: http://carnival.ourgiftcards.com.

    2. Select, 'Manage My Gift Cards' and enter your gift card number.

    3. Your current gift card balance will be displayed.

  • In-store:

    1. Present gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (866)-270-1064

Abridged terms and conditions:

  • Standard gift cards have no expiration date. Promotional gift cards may carry an expiration date which will be printed on the front of the gift card.

  • Calling into the Contact Center, the gift card may be used for:

    • payment for a cruise booking

  • Online, the gift card may be used for:

    • payment for a cruise booking

    • shore excursions

    • spa experiences

    • in-room gifts and shopping

  • On board, the gift card may be used for:

    • pay toward your Sail & Sign account

  • Locations:

    • Gift card may be redeemed on Carnival.com, GoCCL.com, by calling Carnival (1-800-CARNIVAL) or on board.

    • he Carnival Gift Card is only available in USD. Carnival Gift Cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, gift cards will not be redeemable or sold on board the Carnival Spirit and Carnival Splendor while operating in Australia as the functional onboard currency is AUD; in addition, Carnival Gift Cards cannot be used toward the payment of a cruise operating in Australia even when purchased using USD currency.

Merchant Help:

Customer Support:

  • Call: +1 (888)-227-6482

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