Ticketmaster

How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under payment select 'Add Credits/Promo Codes/Gift Cards'.

    2. Enter your gift card number then select 'Apply'.

    3. Your gift card balance will be applied to your order total.

  • In-app:

    1. Log into your Ticketmaster account. Select your preferred booking slot.

    2. During checkout, under payment select 'Add Credits/Promo Codes/Gift Cards'.

    3. Enter your gift card number then select 'Apply'.

    4. Your gift card balance will be applied to your account wallet.


How to check your balance:

  • Mobile/Desktop:

    1. Log into your account and go to: https://www.ticketmaster.com/giftcards.

    2. .Enter your gift card code and PIN and select, 'Check Balance'.

    3. Your current gift card account balance will be displayed.


Abridged terms and conditions:

  • Gift Cards may be used toward the purchase of tickets sold through the Ticketmaster and Live Nation websites and mobile apps.

  • Not redeemable for:

    • Gift Cards cannot be used for certain types of tickets or tickets to certain types of events.

    • Gift Cards cannot be used toward the purchase of Fan-to-Fan resale tickets.

  • Locations:

    • Gift cards can be used for: Tickets, Parking, VIP Packages, and some merchandise.

    • Ticketmaster Gift Cards can be used for events in Canada and the United States only.

Merchant Help:

Customer Support:

  • Call: +1 (800)-653-8000

  • To reach Fan Support: If you have an order, click here (which will take you to your Order History), and then, follow the steps below:

    • Find your order (the one you need to contact support about), either in the Upcoming or Past Event tabs, then click 'See Details'.

    • Click 'Contact Us' at the bottom right of the Event Details page and click 'Email Us'.

    Sample Guide:
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    * If you are unable to locate your order in your account, click here for further instructions.

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