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Raffles Hotels & Resorts
Raffles Hotels & Resorts

How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over 3 years ago

How to Redeem:

  • In-store:

    1. Show your digital e-gift card/gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.


How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code here.

    2. Select, 'Get Balance.'

    3. Your current gift card account balance will be displayed.

  • In-store:

    1. Present gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.


Abridged terms and conditions:

  • Raffles Gift Cards do not expire.

  • Locations:

    • Raffles Gift Cards can be used for accommodation and more, including spa services, dining or other leisure activities at any facility managed by Raffles Hotels & Resorts. For in-house guests, any charge that can be applied to a hotel bill can be paid for with a gift card. This includes taxes and gratuities. To avoid any possible disappointment, we suggest that the recipient mention the gift card at the time of booking.

Merchant Help:

Customer Support:

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