Gap Options

How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under payment select ‘Add Gift Card'.

    2. Enter your gift card code and PIN then select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Show your gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code and PIN here then select, 'Check Balance'.

    2. Your current gift card balance will be displayed and emailed to you.

  • In-store:

    1. Present gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (866)-472-2139

Abridged terms and conditions:

  • The Options GiftCard never expires.

  • Not redeemable for:

    • Giftcards may not be purchased using promotional offers or discounts.

    • This Card may not be used or redeemed with certain promotional offers

    • May not be applied as payment on any account.

  • Locations:

    • The Options GiftCard not only lets them choose their favorite gift, but they can also choose from any of our brands - Gap, Banana Republic, Old Navy, Factory Stores (including,, and online at

    • Options Giftard can be redeemed in stores and online at Gap, Banana Republic, Old Navy, Athleta, and Factory Stores (including,

    • Restricted to use in the USA, Canada and Puerto Rico.

Merchant Help:

Customer Support:

  • Call:

    • Inside U.S. +1 (800)-427-7895

    • Outside U.S. (614)-744-3907

    • Please dial 711 for relay service.

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