Why can’t I verify my legal identity? My SSN was not accepted.

I am getting the error address mismatch.

Lei avatar
Written by Lei
Updated over a week ago

If you are having issues verifying your legal identity, here are some things you can try:

  1. Make sure you are entering your full legal name as displayed in your driver’s license.

  2. Make sure you are entering your permanent address including apartment number, and not a temporary address

  3. In case you have recently moved, please try your prior permanent address

  4. Triple check that the last 4 digits of your SSN is correct.

  5. Before you try submitting again, please double check all your information (date of birth, full legal name, address and SSN) are entered correctly.
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    If you continue to encounter issues, please reach out to our customer support team by chatting with us or sending us an email. Providing screenshots or videos of the error message you received will greatly help us diagnose the issue.
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