Stitch Fix

How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. Enter your gift code here and select, 'Redeem now.' to add its value to your account.

    2. Stitch Fix will automatically apply it to your purchases at checkout.

  • In-app:

    1. Click on your Account icon on your Stitch Fix app. Go to, 'Gift Cards'.

    2. Select, 'Redeem A Gift Card'. Enter your gift card code then tap, 'Redeem Now'.

How to check your balance:

  • Mobile/Desktop:

    1. You may be able to obtain your gift card balance by contacting Stitch Fix customer service at [email protected]. The Gift Card balance relayed to you by a customer service agent is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase online, but there may be occasions when the updated balance is delayed for a period of time.

Abridged terms and conditions:

  • There is no limit to the gift cards you can use per transaction.

  • No fees apply to Gift Cards and Gift Cards never expire.

  • If an order exceeds the amount of the Gift Card, the balance must be paid with a payment method accepted by Stitch Fix.

  • Not redeemable for:

    • Gift Cards cannot be redeemed for other Gift Cards or transferred to other Accounts once redeemed.

  • Locations:

    • The only way to redeem the Gift Card is through the Stitch Fix website or mobile app, for products or styling fees in the U.S.

Merchant Help:

Customer Support:

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