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Carnival Cruises
Carnival Cruises

How to redeem, check balance, terms & help desk, travel, cruise, vacation

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under payment select ‘Gift Card'.

    2. Enter your gift card code and PIN then select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Note: The Gift card may be redeemed online at www.carnival.com or directly onboard.

    2. Show your gift card to the cashier and allow them to scan it.

    3. If scanner issues arise, instruct them to enter the digits manually.

    Please note that at this time, gift cards are not accepted for gift orders by telephone order.


How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code and PIN here then select, 'Continue'.

    2. Your current gift card balance will be displayed.

  • In-store:

    1. Present digital gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: 1-866-270-1064


Abridged terms and conditions:

  • You can use up to 5 gift cards per transaction.

  • Standard Gift Cards have no expiration date.

  • Promotional Gift Cards may carry an expiration date which will be printed on the Gift Card.

  • Gift Cards do not incur dormancy fees for non-use.

  • You must use cash or a credit card to establish your onboard spending account. The gift card can then be applied towards your onboard spending account at the Guest Services desk.

  • Not redeemable for:

    • Gift Cards are not accepted on ships that sail with a functional onboard currency other than USD.

  • Locations:

    • The Carnival Gift Card is a pre-paid gift card similar to a gift certificate that can be used as payment toward a cruise booking on any of our ships*, pre-purchased shore excursion, spa experience or toward your onboard spending account. The Gift card may be redeemed online at www.carnival.com or directly onboard.

Merchant Help:

Customer Support:

  • Call:

    Customer Service Team: +1-866-270-1064

    This number is for inquiries on gift card balances, transaction inquiries and gift card related questions

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