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Jo-Ann Fabric and Craft Stores
Jo-Ann Fabric and Craft Stores

How to redeem, check balance, terms and help desk.

Mar avatar
Written by Mar
Updated over 3 years ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under the payment select ‘Apply a gift card'.

    2. Enter your gift card numbers and PIN then select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Show your gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code and PIN here then select, 'Check Balance'.

    2. Your current gift card balance will be displayed.

  • In-store:

    1. Present digital gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (888)-345-7674

Abridged terms and conditions:

  • Not redeemable for:

    • Not for use in sewing or other leased departments in a Jo-Ann store.

  • Locations:

    • You can use your Gift Card at joann.com® or at any JOANN store location in the U.S.

Merchant Help:

Customer Support:

  • Call: +1 (330)-735-6576

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