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How to redeem, check balance, terms and help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under payment select 'Add an Express Gift Card'.

    2. Enter your gift card numbers and PIN then select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Show your gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • In-store:

    1. Print the entire e-gift card e-mail card and present to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (888)-244-0327

Abridged terms and conditions:

  • Not redeemable for:

    • May not be used for payment on any EXPRESS NEXT Credit Card account

    • May not be redeemed toward previously purchased merchandise.

  • Locations:

    • Redeemable for merchandise only in the U.S. at Express, Express Men stores, Express Factory Outlet, and express.com.

Merchant Help:

Customer Support:

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