How to redeem, check balance, terms and help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under the payment go to: ‘Have a gift card?'.

    2. Enter your gift card numbers then select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Show your gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code here then select, 'Check Balance'.

    2. Your current gift card balance will be displayed.

  • In-store:

    1. Present digital gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (866)-867-7431

Abridged terms and conditions:

  • You can use up to 1 gift card code per transaction.

  • There is no expiration date on your Torrid E-Gift Card.

  • Locations:

    • Activated Torrid gift card may be used as payment at and may be used as payment at any Torrid store locations in the U.S.

Merchant Help:

Customer Support:

  • Call: +1 (866)-867-7431

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