How to redeem, check balance, terms and help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. Log into your Shutterfly Account and click here.

    2. Enter your gift card code then select ‘Redeem.’

    3. You will see a message confirming that the gift certificate has been entered successfully, along with your current balance.

How to check your balance:

  • Mobile/Desktop:

    1. Log in to your Shutterfly Account and click here.

    2. On the My Account page, in the My Orders & Account Info section, click 'My account info'.

    3. Click the "Gift certificates/gift cards" link under the Promos/Gift Certificates/Gift Cards heading.

    4. Alternatiely, simply enter the code in the box also located there.)

    5. Your balance will be shown in the Gift Certificates/Gift Cards section.

    6. Your current gift card balance will be displayed.

Abridged terms and conditions:

  • Gift certificates, once entered, will be automatically applied to your next order(s).

  • If an order exceeds the amount of the gift certificate, the balance of the order must be paid with a credit card.

  • Any unused balance will be placed in your account.

  • Not redeemable for:

    • Gift certificates are not valid for Shutterfly Pro Gallery or for any click-for-prints sites.

    • Gift certificates are not valid for use on orders for in-store pick-up.

  • Locations:

    • Gift certificates are only valid at, including all Shutterfly co-branded sites in the U.S.

Merchant Help:

Customer Support:

  • Call: +1 (877)-284-9610

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