How to redeem, check balance, terms and help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under the payment information go to: ‘Have a gift card? then select, 'Add'.

    2. Enter your gift card numbers and PIN then select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

How to check your balance:

  • Mobile/Desktop:

    1. To check the balance of a gift card that you haven't used, please check the email sent to you notifying you of your gift card.

    2. If you've used your gift card and are looking to make another purchase, you'll be welcome to apply it at check out and you'll see the remaining balance apply to your order.

Abridged terms and conditions:

  • Gift Cards can be redeemed solely for merchandise through the website.

  • In order to redeem a Gift Card, you must first create an account with ThredUP.

  • If an order exceeds the amount of the Gift Card, the balance must be paid with a payment method accepted by thredUP.

  • No fees apply to Gift Cards and Gift Cards never expire.

  • Not redeemable for:

    • Gift cards are not yet able to be used on the app, and cannot be used towards Goody Boxes or Rescue Boxes.

    • Cannot be transferred to other Accounts once redeemed.

    • Gift Cards are not reloadable.

  • Locations:

    • United States only.

Merchant Help:

Customer Support:

Did this answer your question?