How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under ‘Payment details,’ select ‘gift cards.’

    2. Enter your Card numbers and PIN. Select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-store:

    1. Show your gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • In-store:

    1. Present gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (888)-839-9638

Abridged terms and conditions:

  • Note: If you have a gift card that does not have a PIN, it cannot be redeemed online and can only be redeemed at a PetSmart retail store. In order to use your gift card online, your remaining balance can be transferred to a new gift card at your local PetSmart.

  • When making a purchase online at, you may redeem up to 5 gift cards per order.

  • Gift Cards do not expire or carry service fees on any unused balances.

  • Not redeemable for:

    • Purchases of gift cards are not eligible for Treats points.

    • Gift cards are not accepted for auto ship orders.

  • Locations:

    • Gift Cards are redeemable for merchandise, Grooming, PetsHotel, Doggie Day Camp, and Training services at PetSmart retail locations in the United States and Canada and online at and

Merchant Help:

Customer Support:

Did this answer your question?