Sony PlayStation

How to redeem, check balance, terms and help desk.

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. Go to PlayStation Store and click on your Avatar at the top of the screen. 

    2. From the drop-down menu, select 'Redeem Codes'.

    3.  Enter the code and select 'Redeem'.

    4.  The credit or content is now applied to your account.

  • PS5

    1. Go to: Settings, choose Users and Accounts.

    2. Select 'Account'  and go to: 'Payment and Subscriptions' then click on, 'Redeem Codes'.

    3.  Enter the code and select 'Redeem'.

    4. Note: You can also redeem a voucher code during checkout by selecting Redeem Codes and Gift Cards from the payment method menu.

  • PS4

    1. Go to: PlayStation Store then scroll to the bottom of the sidebar and select, 'Redeem Codes'.

    2.  Enter the code and select 'Redeem'.

    3. The credit or content is now applied to your account.

How to check your balance:

  • Mobile/Desktop:

    1. Online check not available. Please visit the nearest store or check via phone call.

  • In-store

    1. Present gift card to cashier for scanning. 

    2. Ask the cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call +1 (800)-345-7669

Abridged terms and conditions:

  • The voucher code must be for the same region as your account. If you have a physical card, look for a printed flag indicating its country.¬†

  • In order to redeem some subscription vouchers, you may need a valid payment method on the account.¬†¬†

  • Not redeemable for:

    • It is not possible to transfer funds or content between accounts, so make sure to redeem your code on the correct account.

  • Locations:

    • United States only.

Merchant Help:

Customer Support:

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