Fluz is a mobile application. We are an authorized gift card reseller. Before any transaction is made on Fluz, a person would need to create an account and add a payment method.

In order to add a credit card to a Fluz account, the complete card number, expiry date, CVV and correct billing address must be entered. This means, If your card was used to make a purchase from Fluz, then somebody has your card's complete information. It helps to first check if a friend, family, or an authorized person has access to your card details. They may have used your card on Fluz without you knowing.

If it's not someone you know, then somebody may have gained unauthorized access to your card information and used it in Fluz. Read on here to learn what you can do.

Fluz will never take money out of your account or charge your credit card without it being user initiated. If you see transactions on your account that was made in Fluz, this means your card or bank account, was used as a payment method to purchase gift cards on Fluz.

If your payment method was used, we recommend you immediately report this to us at [email protected] or call +1 646-755-7665. We also recommend you report this directly to your bank.

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