Oh no! You tried to verify yourself, but your Government ID Verification failed. In most cases, this means that your Government ID did not meet the criteria for it to be approved. Here are some things to keep in mind:

  • The photo should be clear and should have ample lighting

  • Your Government ID should not be expired

  • Your Government should have your name and address matching your bank card

  • The photo should not have been taken from a monitor or device screen

If, for any reason, you are unable to submit a government ID that establishes proof of your billing address, please contact us at [email protected]

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