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How to redeem, check balance, terms & help desk.

Lei avatar
Written by Lei
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. Log in or sign up to an account and go to:

    2. Under ‘Enter your premium code,’ enter your gift card code. Select ‘Continue.’

    3. Your gift card balance will be applied to your account.

  • In-app:

    1. There is currently no way to redeem Fluz code on the app.

    2. Please follow online instructions.


  • Check the code’s characters and try different combinations. Sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L.

    • If it still doesn’t work, try again after 24 hours.

How to check your balance:

  • Mobile/Desktop:

    1. Log in to your Spotify account.

    2. Your remaining balance is under ‘Subscription and payment.’

Abridged terms and conditions:

  • Fluz code is valid for 12 months after the date of purchase.

  • Not redeemable for:

    • Spotify gift cards are only for Premium Individual plans.

    • Spotify is not redeemable on accounts with other discounts or promotions (e.g. Premium for Family, Premium for Students, or free trial offers).

    • The Card is a single-use card. Accordingly, when you redeem a Gift Card or eGift Card for a Spotify Premium subscription, the full value of the Card will be used to purchase a number of months of subscription equal to the total value of the Card, divided by the per-month subscription fee. When you redeem a Subscription Card or eCard for a Spotify Premium subscription, your Spotify account will be credited with the number of subscription months indicated on the Card.

    • The Card is not exchangeable for any other product or service, and can only be redeemed for the subscription services as described above.

  • Locations:

    • Spotify can only be redeemed with an account with the same country of purchase.

Merchant Help:

Customer Support:



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