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Old Navy

How to redeem, check balance, terms & help desk.

Lei avatar
Written by Lei
Updated over 10 months ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, select ‘Add Gift Card.’

    2. Enter your gift card code and PIN. Select ‘Apply.’

    3. Your total will be deducted from your gift card balance.

  • In-app:

    1. During checkout, scroll down to ‘Gift Cards.’

    2. Tap ‘Add Gift Card,’ enter your gift card code and PIN.

    3. Your total will be deducted from your gift card balance.

  • In-store:

    1. During checkout, show your gift card barcode and PIN.

    2. The cashier will scan your barcode and enter the PIN.

    3. Your gift card balance will be deducted from the total.


How to check your balance:

  • In-store:

    1. Ask the cashier to check a gift card balance.

    2. Scan your gift card barcode and PIN.


Abridged terms and conditions:

  • You can use up to 5 gift card codes per transaction.

  • Locations:

    • Redeemable at any GAP, Banana Republic, Athleta, and Old Navy store and outlet in the United States as well as its respective websites and mobile apps.

Merchant Help:

Customer Support:

  • Call: +1 (800)-653-6289

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