Petco

How to redeem, check balance, terms & help desk.

Lei avatar
Written by Lei
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, select ‘Use a gift card.’

    2. Enter your gift card code and PIN. Select ‘Apply.’

    3. Your total will be deducted by your balance.

  • In-app:

    1. During checkout, tap ‘Have a gift card?’

    2. Enter your gift card code and PIN. Tap ‘save.’

    3. Your total will be deducted by your balance.

  • In-store:

    1. During checkout, show your gift card barcode and PIN.

    2. The cashier will scan your barcode and enter the PIN.

    3. Your gift card balance will be deducted from the total.


How to check your balance:

  • In-store:

    1. Ask the cashier to check a gift card balance.

    2. Scan your gift card barcode and PIN.

  • Call: +1 (800)-853-7055


Abridged terms and conditions:

  • It may take up to 24 hours for your card to activate.

  • There is no expiration date on your Gift Card.

  • Locations:

    • Petco Gift Cards are redeemable for services, food and merchandise at Petco and Unleashed by Petco locations in the US and Puerto Rico and online at petco.com. Use the store locator tool on stores.petco.com to find the store nearest you.

Merchant Help:

Customer Support:

  • Call: +1 (877)-738-6742

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