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Royal Caribbean

How to redeem, check balance, terms & help desk

Lei avatar
Written by Lei
Updated over a month ago

How to Redeem:

  • Mobile/Desktop:

    1. You must make a reservation before redeeming.

    2. After making your cruise reservation, email a copy of this Gift Certificate to [email protected] (You will receive a notification via email once certificate(s) have been applied to your reservation.)

      Alternatively, you may also call (800) 256-6649 and have the Royal Caribbean phone rep manually redeem it for your booking.

      Note: redemption must be made at least 14 business days prior to the sail date.

How to check your balance:

Abridged terms and conditions:

  • Fluz gift cards must be redeemed at least 14 business days prior to the sail date. Redeemable for cruise fare and select purchases onboard the cruise.

  • Fluz gift cards cannot be redeemed onboard the cruise.

  • Gift cards may not be split between multiple reservations and may not be partially redeemed.

  • Gift cards cannot be applied to a reservation within a group, charter or casino program/promotions and used to obtain onboard credit or to settle any shipboard charges.

Merchant Help:

For additional support:

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