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Crate & Barrel

How to redeem, check balance, terms & help desk.

Lei avatar
Written by Lei
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under Payments select, ‘Have a Gift Card?’

    2. Enter your gift card code and PIN. Select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-app:

    1. During checkout, under Payments and Billing tap, ‘Have a Gift Card?’

    2. Enter your gift card code and PIN. Tap ‘Apply.’

    3. Your gift card balance will be applied to your account wallet.

  • In-store:

    1. Show your digital e-gift card/gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.


How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code and PIN here. Select ‘Check Balance.’

    2. Your current gift card balance will be displayed.

  • In-store:

    1. Present digital gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (877)-477-4567


Abridged terms and conditions:

  • There is no limit to the gift cards you can use per transaction.

  • Any unused balance does not expire and remains on your Gift/eGift or Shop/eShop Card and/or Gift Certificate until it is spent.

  • Locations:

    • Redeemable at any CB2 and Crate & Barrel store in the United States and online on cb2.com and crateandbarrel.com.

Merchant Help:

Customer Support:

  • Call: +1 (800)-967-6696

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