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Southwest Airlines
How to redeem, check balance, terms & help desk.
Janine avatar
Written by Janine
Updated over a week ago

How to use Fluzpay:

  • Mobile/Desktop:

    1. Sign-in or sign-up to your Southwest Airline account.

    2. During checkout, under ‘Payment method,’ select ‘Southwest gift card.’

    3. Enter your Fluzpay gift code and PIN, select ‘Apply gift card.’

    4. Complete your checkout and select the card you just added.

    5. Note: A maximum of 3 Fluzpay gift code can be applied per passenger on each reservation.

  • In-store:

    1. At the ticket counter, let the cashier know you are paying with a gift card.

    2. Show your Fluzpay code during checkout.

    3. Your total will be deducted by your Fluzpay balance.

How to check your balance:

Abridged terms and conditions:

  • A Southwest gift card has no expiration date.

  • The Fluzpay balance can be used for passenger travel only on Southwest Airline, excluding Southwest Airlines group tickets.

  • Not redeemable for:

    • The Fluzpay balance is not valid for the purchase of Southwest Airlines Vacation Package, cargo, hotel, rental car, Southwest Airline merchandise, Southwest Airline group tickets, EarlyBird Check-In, oversized and excess baggage fees, upgraded boarding at the airport, Pet Fare, unaccompanied minor service charge, additional Southwest gift cards, or inflight purchases. Sales tax, security fees, and passenger facilities charges may be paid for with a Fluzpay gift card.

  • Locations:

    • The Fluzpay balance may only be redeemed at, by calling Southwest Airlines at 1-800-435-9792, or at Southwest Airlines ticket counter locations.

Merchant Help:

Customer Support:

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