How to use Fluzpay:

  • Mobile/Desktop:

    1. Sign-in or sign-up to your west elm account.

    2. During checkout, select ‘Redeem rewards & gift cards’ under ‘Payment + Review.’

    3. Enter your Fluzpay gift card code and PIN. Select ‘Apply to order.’

    4. Your total will be deducted by your Fluzpay balance.

  • In-App:

    1. Open your west elm app.

    2. During checkout, tap ‘redeem rewards & gift cards.’

    3. Enter your Fluzpay gift card code and PIN. Tap ‘apply to order.’

    4. Your total will be deducted by your Fluzpay balance.

  • In-store:

    1. Let the cashier know you are paying with a gift card.

    2. Scan your barcode or show your Fluzpay gift card code and PIN.

    3. Your total will be deducted by your Fluzpay balance.

How to check your balance:

  • In-app:

    1. Open your west elm app.

    2. During checkout, under ‘Payment + Review’ tap ‘redeem rewards & gift cards.’

    3. Tap ‘Check gift card balance (desktop site).’

    4. Enter your Fluzpay gift card code and PIN.

    5. Tap ‘check balance.’

  • In-store:

    1. Ask the cashier to check a gift card balance

    2. Scan your barcode or show your Fluzpay gift card code and PIN.

Abridged terms and conditions:

  • Your Fluzpay balance may be used for making purchases at stores in the United States & Puerto Rico, by phone or online with west elm®, Pottery Barn®, pottery barn kids®, PBteen® and Williams-Sonoma®.

For additional support:

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