How to Redeem:

  • In-store:

    1. Show your digital e-gift card/gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.


How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code and email address here. Select 'Check Balance'.

    2. Your current gift card balance will be displayed.

  • In-store:

    1. Present gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

  • Call: +1 (800)-832-0714


Abridged terms and conditions:

  • Cold Stone Gift Cards don’t expire.

  • Locations:

    • Redeemable at participating Cold Stone Creamery and Tim Hortons Cold Stone Creamery locations in the US (includes Puerto Rico and Guam).

Merchant Help:

Customer Support:

  • Call: +1 (866)-452-4252

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