All your purchased gift cards can be found by selecting the Menu (your avatar) icon on the top left of your screen, then tapping on My Gift Cards.
Updating My Gift Card Balance
In the My Gift Cards page, you will see two tabs:
Active - for gift cards that need to be updated or can still be used
Inactive - for gift cards that have been updated and marked as spent, thus can no longer be used
Click on the gift card you want to update. You may be prompted to enter your 4-digit PIN or Face/Touch ID.
Click on "Update" found at the bottom of the screen. If you know you've spent the whole amount, enter "Mark As Spent" and tap on "Done," which puts the gift card under the "Inactive" tab.
You can also "Enter Amount Spent" if you didn't use up the whole amount, or you can simply "Enter Remaining Balance". Click "Update" and then "Done".
This tracker only helps you keep tabs on your gift card balance. The actual amount in the gift card may differ. To check the actual gift card balance, you can Google the gift card balance checker of your specific merchant. Please enter the gift card number and pin shown in the Fluz App.
I accidentally marked my gift card as spent. How can I retrieve the details or undo this?
Here's how to move gift cards from "Inactive" back to "Active".
Find your previously purchased gift cards via the Menu (your avatar) icon on the top left of your screen, then tap on My Gift Cards. Your spent gift card will be under the "Inactive" tab.
Click on the gift card you want to check. When prompted, enter 4 digit PIN or Face/Touch ID.
Click on "Update Balance" found at the bottom of the screen. Press "Undo", then "Done." The gift card will now be moved back to the "Active" tab.
More questions? Feel free to reach out to one of our Fluz Champs. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.