We want you to shop with confidence. If something doesn’t go as expected, here’s what you need to know about returns and refunds on the Fluz Marketplace:
Can I get a refund for my Marketplace order?
Most shipped items are eligible for a return within 30 days of delivery. To qualify, products must be unused, in their original packaging, and in resellable condition. Return shipping costs may apply unless the item is incorrect or defective.
For full details, please see our Return Policy.
Are all Marketplace purchases refundable?
Not all. Some purchases are final and can’t be refunded once placed. These include:
Perishable goods (such as food)
Booked services (such as limo rides or appointments)
Digital products (such as downloads or tickets)
Gift cards
However, If any of these orders cannot be delivered or fulfilled, a full refund will be issued.
How long do refunds take?
Refunds are processed within 30 business days following the receipt and inspection of the returned item. Please note that additional time may be required for the funds to appear in your original payment method, depending on the payment provider.
What should I do if I need help with a return or refund
Email us at [email protected] and our team will be happy to assist you.